You can purchase all Goal Zero products 24/7 from www.goalzero.com.sg. Goal Zero products are also available at authorised retailers here . Please note that not all of these retailers carry our full product line in store.
Please feel free to reach us via our contact form here
Our equipment is tested in some of the harshest environments possible, from Everest base camp to remote villages in the Congo. We’re confident that if it works out there, it’ll work whenever, wherever you need it. That said, we recommend checking the details of each product for durability ratings. For example, the Venture Power Banks are designed to withstand the elements, especially wet environments, as opposed to the Goal Zero Yeti Portable Power Stations that should be kept dry at all times. All of our solar panels are designed to be outside soaking up as much sun as possible, even if that means withstanding a storm (or several).
Great question! It is highly important and encouraged that electronics and lithium batteries are disposed of properly to prevent harmful damage to the environment and community. We recommend you find an electronics waste program at your local waste management center that can properly dispose of your end-of-life product. Please do not toss your product in the trash. Thank you!
Our products are designed, engineered and tested at our headquarters in Salt Lake City, Utah and manufactured with our partners in China.
Our products are designed and engineered to be as safe as possible so anybody of any age can confidently use it without worry! Our Yeti Power Stations are a power alternative to traditional gasoline-powered generators, so they don’t require any gasoline, have zero exhaust (no harmful carbon monoxide), and are virtually silent. With that said, our products are electronics and most contain batteries and wiring that can absolutely be harmful if mistreated and used improperly.
Lifecycles refer to how long batteries maintain their rated capacity. When you completely drain a battery from 100% to 0%, you’ve gone through one cycle, and the lifecycle rating for batteries is dependent on its type, or chemistry. Lead-acid batteries are rated for 200-300 lifecycles and lithium batteries for 500-800 cycles. Yeti Lithium batteries are rated for 500 cycles to 80% capacity. This means after 500 full life cycles from 100%-0% you will still have 80% of the original rated capacity. We expect well over 2000 life cycles on the unit. With the new Yeti X line, you now have the ability to control your battery performance to increase its lifespan.
We use a variety of different battery technologies. We use the following types: Nickel Metal Hydride (NiMH), Li-NMC and Sealed Lead Acid batteries (AGM Lead-Acid).
If unused, power banks and power stations are typically capable of holding a full charge for 12-14 months. However, we highly recommend using and charging the battery every 3-4 months for a healthy lifespan and storing your power bank or power station plugged into the wall or solar panel if possible.
Try resetting the unit by holding the “Units” and “Info” button for 3 seconds to reset your Yeti. Check your Yeti to see if the issue is resolved after the reset.
Cycle the battery a few times and the issue should resolve itself as the Yeti dials in its charge parameters.
If your Yeti displays the thermometer icon and a warning of HOT or COLD, this means you are either approaching or have exceeded the temperature thresholds of the Yeti. A warning of “cold” means you will need to warm the Yeti in order to resume full functionality while “hot” means you need to cool the unit.
Yes, we ship internationally. Shipping is free for purchases above $100 to be delivered to a local Singapore address.